Last Updated: 15 Jul 2026
Moveezo (“Moveezo,” “we,” “us,” or “our”) operates moveezo.com and related booking platforms that connect travellers worldwide with taxis, airport transfers, city-to-city transfers, flight bookings, hotel bookings, car rentals, and events and Travel packages, across 140+ countries and in 13 languages. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices and rights available to you, wherever in the world you use our services.
Moveezo is a global service. This Policy applies equally to every visitor and customer, regardless of location, and is supplemented where required by region-specific sections (for example, for the European Economic Area, the United Kingdom, and the United States) to reflect local legal requirements.
Moveezo is registered at 82 Sundeala Cl, Sunbury-on-Thames TW16 5BE, United Kingdom, and is the data controller responsible for your personal data under this Privacy Policy unless stated otherwise.
• Company: Moveezo
• Registered address: 82 Sundeala Cl, Sunbury-on-Thames TW16 5BE, United Kingdom
• Phone: +44 20 3504 6075
• Email: info@moveezo.com
This Policy applies to personal data we collect when you:
• Visit or browse moveezo.com or any Moveezo regional or language subdomain.
• Create an account, request a quote, or make a booking for an airport taxi, flight, hotel, car rental, event, or travel package.
• Contact our customer support team by phone, email, chat, or contact form.
• Subscribe to marketing communications, newsletters, or promotional offers.
• Interact with us through social media, partner websites, or affiliate channels.
This Policy does not apply to third-party websites, apps, or services that we link to but do not control, including individual airlines, hotels, car rental companies, or local transport operators fulfilling your booking. We encourage you to review the privacy policy of any third party before providing them with personal data.
• Identity and contact details: full name, email address, phone number, and postal address.
• Booking details: pick-up and drop-off locations, flight numbers, travel dates, passenger and luggage counts, hotel and room preferences, car rental requirements, and event/package selections.
• Payment information: billing address and payment card or digital wallet details, processed securely through our payment providers (Moveezo does not store full card numbers on its own servers).
• Account credentials: username and password, if you create a Moveezo account.
• Communications: messages, special requests, or feedback you send to our support team, including call recordings where permitted by local law and disclosed to you.
• Traveller details: information about other passengers you book on behalf of, which you confirm you are authorised to share with us.
• Device and usage data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and time spent on our site.
• Location data: approximate location derived from your IP address, or precise location if you grant permission (for example, to suggest the nearest airport or pick-up point).
• Cookies and similar technologies: as described in Section 7 (“Cookies and Similar Technologies”).
• Airlines, hotels, car rental companies, and local transport partners who confirm or update your booking.
• Payment processors and fraud-prevention providers.
• Marketing and analytics partners, and social media platforms if you interact with Moveezo through them.
• Publicly available sources, where relevant to verifying a booking or preventing fraud.
• Create and manage your account and process your bookings across taxis, transfers, flights, hotels, car rental, and events.
• Communicate booking confirmations, itinerary updates, and important service or safety notices.
• Provide customer support and respond to enquiries, complaints, or refund requests.
• Process payments and prevent fraudulent or unauthorised transactions.
• Personalise content, pricing, and recommendations, including local currency and language.
• Send marketing communications where you have consented, or as otherwise permitted by local law, with an option to opt out at any time.
• Analyse site usage to improve performance, features, and the overall booking experience.
• Comply with legal, tax, regulatory, and law-enforcement obligations across the jurisdictions in which we operate.
Where the UK General Data Protection Regulation (UK GDPR) or the EU General Data Protection Regulation (GDPR) applies, we rely on one or more of the following legal bases to process your personal data:
• Performance of a contract, to process and manage your booking.
• Legitimate interests, such as improving our services, preventing fraud, and direct marketing to existing customers, balanced against your rights and interests.
• Consent, for optional cookies, newsletters, and certain marketing communications, which you may withdraw at any time.
• Legal obligation, such as retaining records for tax, accounting, or regulatory purposes.
Moveezo uses cookies, pixels, and similar technologies to operate our website, remember your preferences (such as language and currency), measure site performance, and deliver relevant content and advertising.
• Essential cookies: required for core site functionality, such as completing a booking.
• Performance and analytics cookies help us understand how visitors use our site so we can improve it.
• Functionality cookies: remember your preferences, such as language, region, and currency.
• Marketing cookies: used by our advertising partners and us to show relevant offers on and off our site.
You can manage or withdraw your cookie preferences at any time through our cookie consent banner or your browser settings. Disabling certain cookies may limit some site features, such as saved preferences or a completed booking.
We share personal data only where necessary to deliver our services or as required by law, including with:
• Service providers fulfilling your booking: airport taxi and transfer operators, airlines, hotels, car rental companies, and event partners.
• Payment processors and fraud-prevention providers who securely handle transactions.
• IT, hosting, analytics, and customer-support vendors who help us operate and improve Moveezo.
• Professional advisers, such as auditors, insurers, and legal counsel, where necessary.
• Regulators, tax authorities, or law-enforcement agencies, where required by applicable law.
• A successor entity, in the event of a merger, acquisition, or sale of some or all of Moveezo's assets.
Moveezo does not sell your personal data. Where local law (such as the CCPA/CPRA) defines certain sharing arrangements as a “sale” or “share,” we provide the opt-out mechanisms described in Section 11.
Because Moveezo operates across 140+ countries, your personal data may be transferred to, stored, and processed in countries outside your own, including countries that may have different data protection laws. Where we transfer personal data out of the UK or the European Economic Area, we use recognised safeguards such as Standard Contractual Clauses, an adequacy decision, or another lawful transfer mechanism, and we require our partners to protect your data to a standard consistent with this Policy.
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to provide our services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. Booking and transaction records are typically retained for the period required by applicable tax and consumer-protection law; account data is retained for as long as your account remains active, plus a reasonable period afterward. When personal data is no longer required, we securely delete or anonymise it.
If the GDPR or UK GDPR applies to you, you have the right to:
• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”), subject to legal exceptions.
• Restrict or object to certain processing, including direct marketing.
• Data portability, to receive your data in a structured, commonly used format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority, or the UK Information Commissioner's Office (ICO).
Depending on your state of residence, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) and similar state privacy laws, including the right to know what personal data we collect, request deletion, correct inaccurate data, and opt out of the “sale” or “sharing” of personal data for targeted advertising. Moveezo does not discriminate against you for exercising these rights.
Residents of other countries, including Canada, Australia, the UAE, India, and Gulf Cooperation Council states, may have similar rights under local data protection laws (such as PIPEDA, the Privacy Act 1988, or applicable regional data protection regulations). We honour applicable local rights on request.
To exercise any of these rights, contact us at info@moveezo.com. We may need to verify your identity before actioning a request, and we will respond within the timeframe required by applicable law.
Moveezo's services are intended for adults capable of entering into a legally binding booking and are not directed at children. We do not knowingly collect personal data from children under 16 (or the minimum age defined by local law). If you believe a child has provided us with personal data, please contact us so we can delete it.
We use administrative, technical, and physical safeguards designed to protect your personal data, including encrypted transmission (HTTPS/TLS), restricted access controls, and secure payment processing. No method of transmission or storage is completely secure, and while we work to protect your data, we cannot guarantee absolute security.
Our website may contain links to third-party sites, such as airline, hotel, or car rental partners, and social media platforms. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policy of any third party you visit or interact with through Moveezo.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated Policy on this page with a revised “Last Updated” date, and where changes are material, we will provide additional notice, such as by email or a notice on our website.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
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